Patient Scheduling Coordinator
Meridian Health Partners • Columbus, OH
$23–$27/hr · Hybrid · Full time
Verified practicesVerified practicesPosted 3 days ago · 31 applicantsAccessibility verification
What Meridian Health Partners has confirmed, with the source
Accessible digital documents
Employer reported · Jun 11, 2026Live transcription
Teams live captions are on by default in all meetings.
Employer reported · Mar 2, 2026Sign-language interpreter at work
Booked through HR with 48 hours’ notice, paid by Meridian.
Employer reported · Mar 2, 2026Visual alerts and alarms
Employer reported · Mar 2, 2026Step-free entrance
Level entrance from the parking lot with automatic doors.
Verified by Openwork · Jun 11, 2026Elevator to all work areas
Verified by Openwork · Jun 11, 2026Also confirmed: accessible restroom, accessible workstation, accessible parking, reachable by public transport, ergonomic equipment, high-contrast display, job coach welcome at work, works with vocational rehabilitation. Ask about: braille materials, flexible breaks.
What you’ll actually do
Book and reschedule patient appointments across 12 practices, mostly by phone. A high-contact role: 50–70 calls a day.
- Answer the next scheduling call
- Find the patient and the right clinic in Epic
- Book, move or confirm the appointment
- Explain what the patient needs to bring
- Pass clinical questions to nursing staff
Skills and experience
Required
- Be on the phone for most of the working day
- Stay calm with frustrated callers
- Enter data accurately while talking
Preferred
- Healthcare or call center experience
- Spanish
How this job works
- Schedule
- The same hours every week
- Meetings
- 2–3 per week
- Independent or collaborative
- A balance of both
- Customer contact
- Constant — it is the core of the job
- Switching between tasks
- Frequent interruptions
- Feedback
- In scheduled one-to-ones
- Instructions
- Mostly in writing
- Noise and surroundings
- Some background activity
- Sitting
- Seated for most of the day
- Fine hand movements
- Some — typing, scanning, handling
- Technology
- Epic (Cadence scheduling), Genesys phone system, Microsoft Teams
Hiring process
Application review · within 5 business days
We read every application.
Structured interview · about 45 minutes
Six set questions, shared with you in advance.
Call shadowing · about 1 hour
Listen to live calls for an hour so you can decide whether the pace suits you.
Decision · within 5 business days
A written decision with the reason.
About two weeks. Available on request: interview questions shared in advance, structured interview, written onboarding plan, captions at interview and more.